Billing Support Specialist (Hybrid) — Customer Care

100Plus; Northern (KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Connect America is seeking a Customer Care Representative - Billing to join our hybrid team in Bala Cynwyd, PA. You will handle invoicing questions, payments, credits, and refunds with professionalism and accuracy.

The role emphasizes compassionate service, clear communication, and the ability to navigate multiple systems while delivering timely solutions. A high school diploma and customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Six months or more of customer service or billing experience preferred.
• Ability to work in a fast-paced, phone-based environment.
• Proficiency with computer applications and navigating multiple systems while speaking with customers.
• Strong communication and time-management skills.

Responsibilities

• Handle a high volume of inbound calls about invoices and billing.
• Deliver exceptional customer service with professionalism.
• Review accounts and process payments accurately.
• Navigate multiple systems during calls.
• Document interactions and updates in systems.
• Maintain customer information and preferences.
• Research billing concerns and resolve per policy.
• Identify needs and provide effective solutions.
• Promote customer satisfaction and retention.
• Escalate complex issues when needed.
• Meet performance expectations for call metrics.
• Maintain confidentiality and work well in a team.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

Connect America is seeking a Customer Care Representative - Billing to join our hybrid team in Bala Cynwyd, PA. You will handle invoicing questions, payments, credits, and refunds with professionalism and accuracy.

The role emphasizes compassionate service, clear communication, and the ability to navigate multiple systems while delivering timely solutions. A high school diploma and customer service experience are preferred.