Inbound Support Specialist: Customer Care & Billing

Advanced Call Center Technologies, LLC; Harlingen (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Advanced Call Center Technologies, LLC is seeking a Call Center Representative – Agent to handle inbound customer calls regarding billing, payments, fraud alerts, internet and cell services, and mortgage servicing. The role emphasizes problem solving, clear communication, and meeting service and sales goals.

The ideal candidate has strong data entry skills, excellent phone etiquette, and the ability to navigate multiple computer screens while documenting interactions.

Qualifications

• High School Diploma or GED required.
• Previous call center or customer assistance experience preferred.
• Must be able to pass a criminal background check.
• Excellent data entry and typing skills required.

Responsibilities

• Responds promptly to customer needs and requests for service and assistance.
• Maintains confidentiality and demonstrates controlled, professional behavior.
• Speaks clearly and persuasively in all situations and seeks clarification when needed.
• Documents information while speaking with customers to ensure accurate records.
• Meets productivity standards and completes tasks in a timely manner.
• Promotes positive interactions with customers and team members through effective communication.
• Regular attendance is essential to success in this role.

Skills

Data Entry Accuracy

Communication Skills

Typing Skills

Education

High School Diploma or GED

Job description

Advanced Call Center Technologies, LLC is seeking a Call Center Representative – Agent to handle inbound customer calls regarding billing, payments, fraud alerts, internet and cell services, and mortgage servicing. The role emphasizes problem solving, clear communication, and meeting service and sales goals.

The ideal candidate has strong data entry skills, excellent phone etiquette, and the ability to navigate multiple computer screens while documenting interactions.