Call Center / Customer Service Specialist 1

Aquent; Pittsburgh (Allegheny County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Aquent is seeking customer service professionals to support customers across the retail and healthcare sectors. You’ll be the friendly voice handling service and billing inquiries, processing exchanges, refunds, and account adjustments.

Join a team that values clear communication, meticulous record-keeping, and a proactive approach to resolving issues in a fast-paced environment. Basic data entry and MS Outlook proficiency are a plus.

Qualifications

• Excellent verbal and written communication skills with attention to detail.
• Strong customer service orientation and interpersonal abilities.
• Ability to work autonomously and manage time in a fast-paced environment.
• Proficiency in documenting and recording customer information accurately.

Responsabilités

• Engage directly with customers to resolve service and billing inquiries, processing exchanges, refunds, and account adjustments.
• Proactively contact customers with updates on inquiries or investigation outcomes and planned adjustments.
• Escalate complex or unresolved issues to specialized departments for resolution.
• Maintain meticulous records of all customer interactions, transactions, inquiries, complaints, and actions taken.

Connaissances

Verbal & written communication

Customer service orientation

Time management

MS Outlook & data entry

Formation

High school diploma or GED

Outils

MS Outlook

Description du poste

Join a leading company at the forefront of the retail and healthcare sector, dedicated to enhancing customer experiences and providing essential services nationwide. Partnering with Aquent, we are seeking passionate individuals to contribute to our mission of delivering exceptional support and building lasting customer relationships.

Are you a natural communicator with a passion for helping others? We’re looking for enthusiastic individuals to join our dynamic customer service team, where you’ll be the friendly voice and helpful hand for our valued customers. In this role, you won’t just be answering calls; you’ll be making a tangible difference in people’s daily lives, resolving their concerns, and ensuring every interaction leaves them feeling supported and satisfied. Your dedication will directly contribute to our reputation for outstanding service and customer loyalty.

What You’ll Do:

• Engage directly with customers to resolve service and billing inquiries, performing actions such as processing exchanges, issuing refunds, and adjusting accounts.
• Proactively contact customers to provide updates on inquiries or to communicate outcomes of investigations and planned adjustments.
• Escalate complex or unresolved customer issues to specialized departments for thorough investigation and resolution.
• Maintain meticulous records of all customer interactions, transactions, inquiries, complaints, and the actions taken, ensuring comprehensive documentation.

What You’ll Bring:

• Exceptional verbal and written communication skills, with a keen eye for detail.
• Strong customer service orientation and excellent interpersonal skills.
• Proven ability to work autonomously and effectively manage your time in a fast-paced environment.
• Proficiency in accurately documenting and recording customer and client information.
• Familiarity with common computer applications, including MS Outlook and data entry software.
• High school diploma or GED preferred.
• 0-2 years of experience in a customer service-related role.