Customer Care Specialist — Billing, Support & Upgrades

Ritter Communications; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Gym membership

Tuition reimbursement

Paid training

Paid leave

Job summary

Rightfiber is seeking an experienced Customer Care Representative to join our team in a role focused on assisting customers with billing, service inquiries, and account questions. The CCR will manage calls and emails, promote services, and help customers navigate Lifeline and Affordable Connectivity programs.

Candidates should be prepared to work Monday through Friday, 10am–7pm, and to balance multiple tasks while delivering outstanding service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to interpret and explain billing invoices.

Responsibilities

• Assist customers with billing, pricing, product information, and service inquiries.
• Respond to emails and phone inquiries in a timely manner.
• Educate customers on program eligibility and promotions.
• Process payments and maintain secure handling of customer data.

Skills

Customer service

Communication

Multitasking

Teamwork

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Billing systems

Word

Excel

Outlook

Job description

Rightfiber is seeking an experienced Customer Care Representative to join our team in a role focused on assisting customers with billing, service inquiries, and account questions. The CCR will manage calls and emails, promote services, and help customers navigate Lifeline and Affordable Connectivity programs.

Candidates should be prepared to work Monday through Friday, 10am–7pm, and to balance multiple tasks while delivering outstanding service in a fast-paced environment.