Customer Care Representative - Billing

100Plus; Pennsylvania; Hybrid; USD 23,000 - 25,000; Full time

Job summary

Connect America is seeking a Customer Care Representative - Billing to join our hybrid team in Bala Cynwyd, PA. You will handle invoicing questions, payments, credits, and refunds with professionalism and accuracy.

The role emphasizes compassionate service, clear communication, and the ability to navigate multiple systems while delivering timely solutions. A high school diploma and customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Six months or more of customer service or billing experience preferred.
• Ability to work in a fast-paced, phone-based environment.
• Proficiency with computer applications and navigating multiple systems while speaking with customers.
• Strong communication and time-management skills.

Responsibilities

• Handle a high volume of inbound calls about invoices and billing.
• Deliver exceptional customer service with professionalism.
• Review accounts and process payments accurately.
• Navigate multiple systems during calls.
• Document interactions and updates in systems.
• Maintain customer information and preferences.
• Research billing concerns and resolve per policy.
• Identify needs and provide effective solutions.
• Promote customer satisfaction and retention.
• Escalate complex issues when needed.
• Meet performance expectations for call metrics.
• Maintain confidentiality and work well in a team.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative - Billing (Hybrid)

Full Time Bala Cynwyd-Pennsylvania, Bala Cynwyd, PA, US

Salary Range: $17.00 To $18.00 Hourly

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Responsibilities

• Handle a high volume of inbound customer calls regarding invoices, payments, account balances, credits, refunds, and billing transactions.
• Deliver exceptional customer service while maintaining professionalism, empathy, and accuracy during every customer interaction.
• Review customer account information and process payments accurately and efficiently.
• Navigate multiple systems simultaneously while assisting customers over the phone.
• Accurately document customer interactions, account updates, and resolutions within company systems.
• Maintain and update customer information, including account details, contact information, and account preferences.
• Research billing concerns and work toward timely and accurate resolution in accordance with company policies and procedures.
• Utilize active listening, problem-solving, and communication skills to identify customer needs and provide effective solutions.
• Resolve customer concerns professionally while promoting customer satisfaction and retention.
• Escalate complex billing issues through appropriate channels when necessary.
• Meet established individual and team performance expectations related to quality, productivity, attendance, customer experience, and call handling metrics.
• Maintain confidentiality of customer information and comply with company policies and procedures.
• Work effectively in a team environment to support departmental and organizational goals.

Qualifications

• High school diploma or equivalent required.
• Six months or more of customer service, call center, billing support, or related experience preferred.
• Ability to work in a fast-paced, phone-based customer service environment with frequent customer interactions throughout the workday.
• Proficiency with computer applications and the ability to navigate multiple systems simultaneously while speaking with customers.
• Strong verbal and written communication skills.
• Commitment to delivering exceptional customer service through appropriate follow-through, urgency, and accountability.
• Strong time management, organizational, and prioritization skills.
• Ability to maintain a high degree of accuracy and attention to detail.
• Ability to learn new processes, systems, and procedures quickly.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Ability to work effectively both independently and as part of a team.

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.