Client Support & Billing Specialist

Vital Holdings LLC; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Vital Holdings LLC is seeking a Client Support Administrator who reports to the Site Manager. This role focuses on resolving complex customer issues, including billing inquiries, service opportunities, and operational gaps, within a fast-paced Customer Care team.

The candidate should demonstrate strong communication, analytical, and problem-solving skills, and the ability to work independently across cross-functional teams while maintaining thorough case records.

Qualifications

• Excellent internal and external communication skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to work independently and cross-functionally within a team.
• Ability to multi-task and manage multiple client-facing issues simultaneously.
• 1+ year of experience with Excel required.
• 1+ year of experience with Salesforce preferred.

Responsibilities

• Resolve complex billing issues and customer inquiries using multiple data sources.
• Own and resolve customer-facing issues to ensure satisfaction.
• Investigate root causes of issues affecting VitalECM customers and coordinate with teams for solutions.
• Maintain detailed records of customer issues requiring escalation for feedback and improvements.
• Develop understanding of VitalECM processes to support customers and teammates.
• Manage case queue to prioritize high-priority issues and track progress.
• Collaborate with Site Manager to improve customer service and address root causes.

Skills

Communication

Analytical thinking

Problem solving

Multitasking

Independence

Cross-functional

Root cause analysis

Tools

Salesforce

Job description

Vital Holdings LLC is seeking a Client Support Administrator who reports to the Site Manager. This role focuses on resolving complex customer issues, including billing inquiries, service opportunities, and operational gaps, within a fast-paced Customer Care team.

The candidate should demonstrate strong communication, analytical, and problem-solving skills, and the ability to work independently across cross-functional teams while maintaining thorough case records.