Customer Care & Billing Specialist

Clear Destination Inc.; San Luis, Northern (AZ, KY); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Advanced Call Center Technologies seeks a Call Center Representative – Agent to handle inbound calls from customers regarding billing, payments, credits, fraud alerts, internet and cell services, and mortgage servicing. You will be a problem solver with strong negotiation skills to meet individual service and sales goals.

Requirements include a high school diploma or GED; prior call center or customer service experience is preferred; excellent communication, multi-tasking, and confidentiality.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and document information while speaking with customers.
• Pass background check and maintain confidentiality.

Responsibilities

• Responds promptly to customer needs; solicits feedback to improve service.
• Maintains confidentiality; listens effectively; controls emotions.
• Speaks clearly and persuasively; clarifies questions; responds to inquiries.
• Documents information while speaking with the consumer.
• Ensures quality and productivity; meets client standards.
• Promotes positive interactions and teamwork; participates in coaching.
• Maintains regular attendance; follows directions and completes tasks on time.
• Other duties as assigned by management.

Skills

Communication skills

Data entry accuracy

Education

High School Diploma or GED

Job description

Advanced Call Center Technologies seeks a Call Center Representative – Agent to handle inbound calls from customers regarding billing, payments, credits, fraud alerts, internet and cell services, and mortgage servicing. You will be a problem solver with strong negotiation skills to meet individual service and sales goals.

Requirements include a high school diploma or GED; prior call center or customer service experience is preferred; excellent communication, multi-tasking, and confidentiality.