Inbound Support Specialist: Billing & Service

Advanced Call Center Technologies, LLC; Norman, Northern (OK, KY); Hybrid; USD 29.000 - 36.000; Vollzeit

Zusammenfassung

Advanced Call Center Technologies – Call Center Representative–Agent handles inbound calls related to billing, payments, credits, fraud alerts, internet and cell service, and mortgage servicing. You are a problem solver who strives to meet service and sales goals.

The role requires clear communication, confidentiality, and the ability to document information while speaking with customers. Regular attendance and teamwork are essential for success in this role.

Qualifikationen

• High School Diploma or GED is required.
• Previous call center or customer assistance experience is preferred.
• Good typing skills and basic computer literacy are expected.

Aufgaben

• Responds promptly to customer needs and assists with service requests.
• Maintains confidentiality and stays professional during interactions.
• Speaks clearly and persuasively; listens and seeks clarification as needed.
• Multitasks by documenting information while speaking with the customer.
• Meets quality and productivity standards and aims to improve performance.
• Regular attendance is essential for success in this role.

Kenntnisse

Data Entry Accuracy

Communication Skills

Background Check

Ausbildung

High School Diploma or GED

Tools

Typing skills

Navigate multiple applications

Jobbeschreibung

Advanced Call Center Technologies – Call Center Representative–Agent handles inbound calls related to billing, payments, credits, fraud alerts, internet and cell service, and mortgage servicing. You are a problem solver who strives to meet service and sales goals.

The role requires clear communication, confidentiality, and the ability to document information while speaking with customers. Regular attendance and teamwork are essential for success in this role.