Remote Billing Specialist I - Customer Care & Payments

Inframark LLC; Jersey Village (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Inframark LLC is seeking a Billing Representative I to deliver front-line customer care and billing support for assigned communities. You will handle inbound inquiries, process payments, and update customer accounts to ensure accurate, timely bills.

The role requires 1–2 years of customer service experience, proficiency with Microsoft 365, and the ability to learn CIS/CRM systems while following SOPs. A high school diploma is required, with some college preferred.

Qualifications

• 1–2 years of customer service or call center experience; utilities experience a plus.
• Proficiency with Microsoft 365; ability to learn CIS/CRM systems and follow documented SOPs.
• Clear communication, empathy, and problem‑solving; accurate data entry and attention to detail.

Responsibilities

• Answer inbound calls/emails/chats; authenticate customers and document interactions in CRM/CIS.
• Process payments, set up autopay, and provide balance/usage information per policy.
• Submit and track service requests (re‑reads, move‑in/move‑out, start/stop, leaks) and simple billing adjustments for approval.
• Research routine bill questions (read dates, rates, late fees) using SOPs and knowledgebase; elevate as needed.
• Update account profiles, mailing addresses, exemptions, and contact preferences; maintain accurate notes.
• Meet or exceed KPIs (FCR, QA score, adherence, AHT) and participate in coaching and training.
• Protect customer data and follow payment security and privacy requirements.]
• Education & Certifications: High school diploma or equivalent required; some college preferred.

Skills

Customer service

Phone etiquette

MS Office

CRM systems

Attention to detail

Education

High school diploma or equivalent

Some college preferred

Tools

CIS/CRM software

Job description

Inframark LLC is seeking a Billing Representative I to deliver front-line customer care and billing support for assigned communities. You will handle inbound inquiries, process payments, and update customer accounts to ensure accurate, timely bills.

The role requires 1–2 years of customer service experience, proficiency with Microsoft 365, and the ability to learn CIS/CRM systems while following SOPs. A high school diploma is required, with some college preferred.