Remote Billing Support Specialist

Clarity Partners; United States; Remote; USD 20,000 - 28,000; Full time

Job summary

Clarity Partners is hiring a fully remote Customer Service Representative. The role serves as the first contact for customers via phone or email, handling inquiries about bills and charges and ensuring accurate billing information.

Candidates should have 1–3 years of call center billing experience, strong communication skills, and a high school diploma. The position emphasizes reliability, attention to detail, and professional conduct in a remote environment.

Qualifications

• Experience in call center or billing support preferred.
• Proficient in English with strong verbal and written skills.
• High attention to detail and time management capabilities.
• Ready to work remotely with reliable attendance.

Responsibilities

• Serve as first contact for customers via phone and email.
• Provide accurate billing information and resolutions per policy.
• Explain billing types, charges, and rates to customers.
• Research inquiries and take appropriate actions to resolve issues.
• Escalate unresolved items to the next support level.
• Maintain high standards of ethics, service quality, and professionalism.
• Ensure accurate information on billing types and municipal rules.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Organizational skills

Professional demeanor

Typing speed 35 wpm

Computer literacy

Education

High school diploma or GED

Tools

PC literacy

Job description

Clarity Partners is hiring a fully remote Customer Service Representative. The role serves as the first contact for customers via phone or email, handling inquiries about bills and charges and ensuring accurate billing information.

Candidates should have 1–3 years of call center billing experience, strong communication skills, and a high school diploma. The position emphasizes reliability, attention to detail, and professional conduct in a remote environment.