Customer Support Assistant N1 Telecom - B2C/B2B (Fully Remote)

Confidential; United States; A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Meal allowances

Profit sharing

Fitness discounts

Childcare assistance

Descripción de la vacante

Confidential is seeking a fully remote, first-level technical support specialist for premium customers and corporate accounts in the telecommunications sector. You will handle incoming requests across phone, chat, and email, diagnosing incidents and coordinating with specialized teams to resolve issues.

The role emphasizes professional, empathetic support, detailed documentation, and timely escalation where needed, with ongoing professional development opportunities and remote work flexibility.

Formación

• High school diploma and basic to intermediate knowledge of computer networks, Wi-Fi, and telecommunications.

Responsabilidades

• Provide professional and empathetic support, identify and resolve connectivity issues, and escalate complex cases with detailed documentation.
• Track service requests to meet SLAs and maintain accurate records of troubleshooting steps and resolutions.

Conocimientos

Networking basics

Customer service skills

Troubleshooting

Empathy

Educación

High school diploma

Descripción del empleo

• This is a fully remote, first-level technical support role for premium customers and corporate accounts in the telecommunications sector.
• You will handle incoming requests across phone, chat, and email, diagnosing technical incidents and coordinating with specialized teams.

Key Responsibilities:

• Provide professional and empathetic support, identify and resolve connectivity issues, and escalate complex cases with detailed documentation.
• Track service requests to meet SLAs and maintain accurate records of troubleshooting steps and resolutions.

Requirements:

• High school diploma and basic to intermediate knowledge of computer networks, Wi-Fi, and telecommunications.
• Excellent verbal and written Portuguese, strong problem-solving skills, and a customer-focused attitude.
• Comprehensive benefits including medical, dental, meal allowances, profit sharing, fitness discounts, childcare assistance, and more.
• Fully remote work and ongoing professional development opportunities.

Confidential

Our partner is a telecommunications company providing connectivity services to B2B and B2C customers. They foster a performance-oriented culture that values teamwork, continuous improvement, inclusion, and professional development.