Support Analyst N2 (Fully Remote)

Not specified; United States; Teletrabalho; USD 9400 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Remote work allowance

Wellhub access

Resumo da oferta

Not specified delivers reliable, scalable technology solutions for mobility and delivery businesses across Brazil. The team values curiosity, collaboration, and continuous learning in a dynamic remote environment.

The role focuses on technical investigation, triage of cases escalated by N1 support, and using MySQL for troubleshooting. Competitive monthly salary and health insurance are provided.

Qualificações

• Experience in technical support or similar role with strong analytical skills.
• Knowledge of MySQL and ability to write queries for troubleshooting.
• Clear communication and organizational skills, with interest in AI tools.

Responsabilidades

• Analyze and triage cases escalated by N1 support, determining bug vs. expected behavior.
• Investigate root causes using MySQL and document bugs with reproduction steps.
• Prioritize incoming requests based on severity and business impact.

Conhecimentos

Analytical skills

Experience in technical support

Clear communication

Interest in AI tools

Ferramentas

MySQL

Descrição da oferta de emprego

• High-performing technology team supporting mobility and delivery platforms across Brazil.
• Fully remote role focused on technical investigation, problem-solving, and continuous improvement.

Accountabilities:

• Analyze and triage cases escalated by N1 support, determining bug vs. expected behavior.
• Investigate root causes using MySQL and document bugs with reproduction steps.
• Prioritize incoming requests based on severity and business impact.

Requirements:

• Experience in technical support or similar role with strong analytical skills.
• Knowledge of MySQL and ability to write queries for troubleshooting.
• Clear communication and organizational skills, with interest in AI tools.
• Fully remote work with competitive monthly salary and health insurance.
• Meal allowance, remote work allowance, and Wellhub access.
• Additional time off for birthday, Carnival, and year-end dates.

Not specified

They deliver reliable, scalable technology solutions for mobility and delivery businesses across Brazil. The team values curiosity, collaboration, and continuous learning in a dynamic remote environment.