Remote Telecoms Support Specialist

Placements24; East End (United States Virgin Islands); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Company-provided laptop

Fully remote work arrangement

Opportunities for growth

Job summary

Placements24 is seeking a dedicated Remote Telecoms Support Specialist to provide expert technical assistance to customers from a home office. You will diagnose and resolve issues related to telecom services while guiding users step-by-step and recording interactions in the CRM.

The role is fully remote with a laptop provided and opportunities to grow within the support team. A stable internet connection and a dedicated home office are essential for success.

Qualifications

• Minimum 2 years in technical support, preferably telecommunications.
• Solid understanding of broadband technologies, Wi-Fi, VoIP, and mobile networks.
• Excellent communication and active listening skills, with ability to explain technical concepts clearly.
• Proficiency in using remote support tools and CRM software.
• Ability to work independently and manage time in a remote setting.
• Stable internet connection and dedicated home office setup are essential.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat regarding telecommunications services and equipment.
• Diagnose and troubleshoot issues related to internet connectivity, voice services, and mobile data.
• Guide customers through step-by-step solutions for common technical problems.
• Escalate complex technical issues to higher-level support teams with detailed documentation.
• Maintain accurate customer records and track support interactions in the CRM system.
• Contribute to the knowledge base by documenting solutions and creating support guides.

Skills

Technical support

Broadband knowledge

CRM proficiency

Remote work

Communication skills

Tools

CRM software

Remote support tools

Job description

About the Role

Our client is seeking a dedicated Remote Telecoms Support Specialist to provide expert technical assistance to their customer base. Working from your own home office in Welkom or anywhere in South Africa, you will be the first point of contact for customers experiencing issues with their telecommunications services. This role is crucial for maintaining customer satisfaction and ensuring the seamless operation of our client's network. You will leverage your technical knowledge and problem-solving skills to diagnose and resolve a wide range of issues, offering exceptional support in a fully remote capacity.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and chat regarding telecommunications services and equipment.
• Diagnose and troubleshoot issues related to internet connectivity, voice services, and mobile data.
• Guide customers through step-by-step solutions for common technical problems.
• Escalate complex technical issues to higher-level support teams when necessary, providing detailed documentation.
• Maintain accurate customer records and track support interactions in the CRM system.
• Contribute to the knowledge base by documenting solutions and creating support guides.

Requirements

• A minimum of 2 years of experience in technical support, preferably within the telecommunications industry.
• Solid understanding of broadband technologies , Wi-Fi, VoIP, and mobile network principles.
• Excellent communication and active listening skills, with the ability to explain technical concepts clearly.
• Proficiency in using remote support tools and customer relationship management (CRM) software.
• Ability to work independently and manage your time effectively in a remote work setting.
• A stable internet connection and a dedicated home office setup are essential.

Benefits

• Competitive annual salary commensurate with experience.
• Fully remote work arrangement, offering significant flexibility and work-life balance.
• Company-provided laptop and necessary software licenses.
• Opportunities for career growth and specialization within the support team.
• Access to online training platforms for continuous skill development, supporting your career in Welkom and beyond.