Remote Tier 1 Telecom Support Associate

Confidential; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Meal allowances

Profit sharing

Fitness discounts

Childcare assistance

Job summary

Confidential is seeking a fully remote, first-level technical support specialist for premium customers and corporate accounts in the telecommunications sector. You will handle incoming requests across phone, chat, and email, diagnosing incidents and coordinating with specialized teams to resolve issues.

The role emphasizes professional, empathetic support, detailed documentation, and timely escalation where needed, with ongoing professional development opportunities and remote work flexibility.

Qualifications

• High school diploma and basic to intermediate knowledge of computer networks, Wi-Fi, and telecommunications.

Responsibilities

• Provide professional and empathetic support, identify and resolve connectivity issues, and escalate complex cases with detailed documentation.
• Track service requests to meet SLAs and maintain accurate records of troubleshooting steps and resolutions.

Skills

Networking basics

Customer service skills

Troubleshooting

Empathy

Education

High school diploma

Job description

Confidential is seeking a fully remote, first-level technical support specialist for premium customers and corporate accounts in the telecommunications sector. You will handle incoming requests across phone, chat, and email, diagnosing incidents and coordinating with specialized teams to resolve issues.

The role emphasizes professional, empathetic support, detailed documentation, and timely escalation where needed, with ongoing professional development opportunities and remote work flexibility.