Fully Remote Telecoms Support Specialist - Growth

Placements24; East End (United States Virgin Islands); Ibrido; USD 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company-provided laptop

Fully remote work arrangement

Opportunities for growth

Descrizione del lavoro

Placements24 is seeking a dedicated Remote Telecoms Support Specialist to provide expert technical assistance to customers from a home office. You will diagnose and resolve issues related to telecom services while guiding users step-by-step and recording interactions in the CRM.

The role is fully remote with a laptop provided and opportunities to grow within the support team. A stable internet connection and a dedicated home office are essential for success.

Competenze

• Minimum 2 years in technical support, preferably telecommunications.
• Solid understanding of broadband technologies, Wi-Fi, VoIP, and mobile networks.
• Excellent communication and active listening skills, with ability to explain technical concepts clearly.
• Proficiency in using remote support tools and CRM software.
• Ability to work independently and manage time in a remote setting.
• Stable internet connection and dedicated home office setup are essential.

Mansioni

• Provide first-level technical support to customers via phone, email, and chat regarding telecommunications services and equipment.
• Diagnose and troubleshoot issues related to internet connectivity, voice services, and mobile data.
• Guide customers through step-by-step solutions for common technical problems.
• Escalate complex technical issues to higher-level support teams with detailed documentation.
• Maintain accurate customer records and track support interactions in the CRM system.
• Contribute to the knowledge base by documenting solutions and creating support guides.

Conoscenze

Technical support

Broadband knowledge

CRM proficiency

Remote work

Communication skills

Strumenti

CRM software

Remote support tools

Descrizione del lavoro

Placements24 is seeking a dedicated Remote Telecoms Support Specialist to provide expert technical assistance to customers from a home office. You will diagnose and resolve issues related to telecom services while guiding users step-by-step and recording interactions in the CRM.

The role is fully remote with a laptop provided and opportunities to grow within the support team. A stable internet connection and a dedicated home office are essential for success.