Customer Support & Success Intern (Rotations)

Harris Computer; Georgia; On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar offers a Customer Support/ Customer Success Intern role with rotations through Customer Support, Product Management and Customer Success. You will work with the teams to learn products, assist with incident management and help streamline processes using AI tools.

You will gain hands-on experience in data pipelines, reporting and customer engagement, while developing technical documentation and cross-functional collaboration skills.

Qualifications

• Proficient in SQL.
• Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior experience with the education sector through internships.

Responsibilities

• Work closely with cross-functional teams to understand eScholar products, customers and processes.
• Provide technical support to customers and help manage incidents.
• Identify opportunities to improve incident intake, tracking, reporting and knowledge capture.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting, knowledge management and team productivity.
• Support customer success and account management activities, including material preparation and engagement tracking.
• Participate in customer success planning activities and cross-functional coordination.
• Gather end-user requirements for data pipelines, reporting and improvements.

Skills

SQL

Python

Data analysis

Version control

Testing

AI tools familiarity

Cloud experience

Documentation

Education

Pursuing BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Git

Job description

eScholar offers a Customer Support/ Customer Success Intern role with rotations through Customer Support, Product Management and Customer Success. You will work with the teams to learn products, assist with incident management and help streamline processes using AI tools.

You will gain hands-on experience in data pipelines, reporting and customer engagement, while developing technical documentation and cross-functional collaboration skills.