Customer Success TechOps Engineer - Satellite Internet

SpaceX; Bastrop (TX); Hybrid; USD 80,000 - 120,000; Full time

Job summary

SpaceX in Bastrop, Texas seeks a Technical Operations Engineer for the Starlink project. In this role, you will enhance user metrics and improve customer experience through cross-functional collaboration and data analysis. Applicants should have a Bachelor's degree in engineering and 2+ years of relevant experience. Strong communication skills and the ability to analyze technical topics are essential. The position may require travel and extended hours as needed, offering a dynamic work environment focused on innovation.

Qualifications

• 2+ years of experience in operations or product management at a technology company.
• Willingness to dive deep into technical topics and data analytics.
• Ability to apply first principles to business problems.

Responsibilities

• Drive core user metrics to enhance customer experience.
• Work cross-functionally to resolve user experience issues.
• Serve as product manager/project owner for feature launches.

Skills

Data analysis using Python

Technical communication

Problem-solving

Education

Bachelor’s degree in an engineering discipline

Tools

SQL

R

Job description

SpaceX in Bastrop, Texas seeks a Technical Operations Engineer for the Starlink project. In this role, you will enhance user metrics and improve customer experience through cross-functional collaboration and data analysis. Applicants should have a Bachelor's degree in engineering and 2+ years of relevant experience. Strong communication skills and the ability to analyze technical topics are essential. The position may require travel and extended hours as needed, offering a dynamic work environment focused on innovation.