Sr. Technical Ops Engineer, Customer Success - Automation

SpaceX; Bastrop (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading aerospace company in Texas is seeking a Senior Technical Operations Engineer to enhance customer experience for its Starlink service. You will drive core user metrics, work cross-functionally to solve experience issues, and manage software automation projects. The ideal candidate should have a Bachelor's degree in engineering and over 4 years of experience in operations or product management, along with strong data analysis skills in Python and SQL. This role may require travel and extended hours.

Qualifications

• 4+ years of professional experience in operations or product management in a tech company.
• Self-starter attitude with effective communication skills.

Responsibilities

• Drive core user metrics and enhance customer satisfaction.
• Work cross-functionally to eliminate root causes of poor user experience.
• Serve as product manager for feature launches and software automation.

Skills

Data analysis using Python

Data analysis using SQL

Technical communication

Problem-solving

Education

Bachelor’s degree in engineering

Job description

A leading aerospace company in Texas is seeking a Senior Technical Operations Engineer to enhance customer experience for its Starlink service. You will drive core user metrics, work cross-functionally to solve experience issues, and manage software automation projects. The ideal candidate should have a Bachelor's degree in engineering and over 4 years of experience in operations or product management, along with strong data analysis skills in Python and SQL. This role may require travel and extended hours.