Technical Operations Engineer, Customer Success (Starlink)

SPACE EXPLORATION TECHNOLOGIES CORP; Bastrop (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Technical Operations Engineer for its Starlink project in Bastrop, Texas. This role involves enhancing user experiences through metrics analysis and cross-functional collaboration. Candidates should possess a Bachelor’s degree in engineering and have over 2 years of relevant experience, particularly in technology sectors. Proficiency in Python, SQL, or similar languages is preferred. The position may require extended hours and travel as needed.

Qualifications

• 2+ years of experience in venture capital, management consulting, or operations/product management.
• Willingness to dive deep into technical topics.

Responsibilities

• Understand and drive core user metrics.
• Work cross-functionally to improve user experience.
• Manage feature launches and software automation projects.

Skills

Data analysis using Python, SQL, or R

Technical competence

Excellent verbal and written communication

Problem-solving skills

Self-starter attitude

Education

Bachelor’s degree in an engineering discipline

Job description

Technical Operations Engineer, Customer Success (Starlink)

Bastrop, TX

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

One of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high‑speed internet access to the entire world. SpaceX is looking for an ambitious, driven operator who can help define our customer experience and product strategy and drive that vision to reality. This person will have an opportunity to leverage strong business acumen, technical competence, and excellent execution and delivery skills to define the next generation of broadband access across the globe.

Responsibilities

• Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
• Work cross‑functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and develop feedback loops to prevent the problems.
• Fix, delete, automate, or create new processes for fixing structural and emerging issues.
• Serve as product manager/project owner for feature launches and software automation projects.

Basic Qualifications

• Bachelor’s degree in an engineering discipline.
• 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Preferred Skills and Experience

• Willingness to dive deep into technical topics and data analytics.
• Demonstrated ability to jump into ill‑defined problem spaces and drive positive outcomes.
• Demonstrated capability to parse technical subjects on a deep level.
• Experience in data analysis using Python and SQL, R, or similar languages.
• Self‑starter attitude, energy, and the ability to communicate effectively across business and technical disciplines.
• Excellent verbal and written communication skills.
• Ability to apply first principles to business problems.
• Knowledge of software development life‑cycle and release process.

Additional Requirements

• Must be available to work extended hours and weekends as needed.
• Willingness to travel to customer sites, other SpaceX locations, and events as needed.
• To comply with U.S. Government export regulations, the applicant must be a U.S. citizen or national, a U.S. lawful permanent resident (green card holder), a refugee under 8 U.S.C. § 1157, an asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.