Sr. Technical Ops Engineer, Customer Success — Impact

SPACE EXPLORATION TECHNOLOGIES CORP; Bastrop (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading aerospace manufacturer located in Bastrop, TX, is seeking a Sr. Technical Operations Engineer for Customer Success to enhance the Starlink project. The role involves defined customer experience metrics and cross-functional collaboration to resolve user experience issues. The ideal candidate will have a Bachelor's degree in engineering and 4+ years of relevant experience, alongside strong skills in data analysis and communication. This position offers a chance to impact the future of global internet access.

Qualifications

• 4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
• Demonstrated ability to drive positive outcomes in ill-defined problem spaces.
• Willingness to dive deep into technical topics and data analytics.

Responsibilities

• Understand and drive core user metrics.
• Work cross-functionally to eliminate root causes of poor user experience.
• Serve as product manager/project owner for feature launches and software automation projects.

Skills

Data analysis using Python

Technical problem solving

Excellent communication skills

Ability to work cross-functionally

Education

Bachelor’s degree in an engineering discipline

Tools

SQL

R

Job description

A leading aerospace manufacturer located in Bastrop, TX, is seeking a Sr. Technical Operations Engineer for Customer Success to enhance the Starlink project. The role involves defined customer experience metrics and cross-functional collaboration to resolve user experience issues. The ideal candidate will have a Bachelor's degree in engineering and 4+ years of relevant experience, alongside strong skills in data analysis and communication. This position offers a chance to impact the future of global internet access.