Technical Ops Engineer, Customer Success — Equity & Impact

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental coverage

401(k) retirement plan

Paid vacation and holidays

Employee Stock Purchase Plan

Company shuttles for roundtrip travel

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Technical Operations Engineer for its Redmond office to drive customer success for the Starlink program. This role demands a blend of technical skills and business acumen, where you will analyze user metrics, collaborate cross-functionally, and manage product features. The ideal candidate possesses a Bachelor’s degree in engineering, relevant experience in technology operations, and strong analytical capabilities. Comprehensive benefits and competitive salaries between $100,000 to $135,000 annually are offered to successful candidates.

Qualifications

• 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Responsibilities

• Understand and drive core user metrics.
• Work cross-functionally to eliminate root causes of poor user experience.
• Fix, delete, automate new processes.
• Serve as product manager/project owner.

Skills

Technical analytical skills

Data analysis (Python, SQL)

Project management

Communication skills

Problem-solving

Education

Bachelor’s degree in an engineering discipline

Job description

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Technical Operations Engineer for its Redmond office to drive customer success for the Starlink program. This role demands a blend of technical skills and business acumen, where you will analyze user metrics, collaborate cross-functionally, and manage product features. The ideal candidate possesses a Bachelor’s degree in engineering, relevant experience in technology operations, and strong analytical capabilities. Comprehensive benefits and competitive salaries between $100,000 to $135,000 annually are offered to successful candidates.