Technical Operations Engineer, Customer Success — Global Broadband

SpaceX; Redmond (WA); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) retirement plan

Paid vacation

Employee Stock Purchase Plan

Flexible work hours

Job summary

A leading aerospace company in Redmond, WA is seeking a Technical Operations Engineer for Customer Success to enhance user experience in the Starlink satellite constellation project. Responsibilities include analyzing user metrics, resolving experience issues, and managing product launches. Candidates should possess a bachelor’s degree in engineering with 2+ years in related fields, strong technical skills in data analysis using Python and SQL, and excellent communication abilities. Competitive salary and benefits offered.

Qualifications

• 2+ years of professional experience in venture capital, management consulting, or operations/product management.
• Ability to communicate effectively across business and technical disciplines.
• Self-starter attitude with energy.

Responsibilities

• Understand and drive core user metrics to improve customer experience.
• Work cross-functionally to resolve root causes of user experience issues.
• Serve as product manager for feature launches and automation projects.

Skills

Data analysis

Technical problem-solving

Verbal communication

Written communication

Project management

Education

Bachelor’s degree in engineering

Tools

Python

SQL

Job description

A leading aerospace company in Redmond, WA is seeking a Technical Operations Engineer for Customer Success to enhance user experience in the Starlink satellite constellation project. Responsibilities include analyzing user metrics, resolving experience issues, and managing product launches. Candidates should possess a bachelor’s degree in engineering with 2+ years in related fields, strong technical skills in data analysis using Python and SQL, and excellent communication abilities. Competitive salary and benefits offered.