Senior Tech Ops Engineer, Customer Success

Starlink; Bastrop (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

SpaceX is seeking a Sr. Technical Operations Engineer, Customer Success (Starlink) to shape customer experience and product strategy. You will leverage technical prowess and business acumen to drive the next generation of broadband access globally, coordinating across teams and leading critical launches.

The role emphasizes data analytics, end-to-end problem solving, and the ability to translate complex topics into clear action plans. Occasional travel and on-site work are required.

Qualifications

• Bachelor's degree in an engineering discipline.
• 4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Responsibilities

• Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
• Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations and feedback loops to prevent problems.
• Fix, delete, automate, or create new processes for fixing structural and emerging issues.
• Serve as product manager/project owner for feature launches and software automation projects.

Skills

Data analysis

Cross-functional collaboration

Product mindset

Technical communication

Process improvement

Metrics

Education

Bachelor's degree in engineering

Tools

Python

SQL

R

Job description

SpaceX is seeking a Sr. Technical Operations Engineer, Customer Success (Starlink) to shape customer experience and product strategy. You will leverage technical prowess and business acumen to drive the next generation of broadband access globally, coordinating across teams and leading critical launches.

The role emphasizes data analytics, end-to-end problem solving, and the ability to translate complex topics into clear action plans. Occasional travel and on-site work are required.