Growth Operations Engineer — Retention & Analytics

SPACE EXPLORATION TECHNOLOGIES CORP; Bastrop (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Sr. Operations Engineer in Bastrop, TX to lead initiatives enhancing customer experience for Starlink. This critical role requires a Bachelor's degree in a STEM field and over 5 years of experience in operations and analytics. Proficiency in Python and SQL is essential, along with skills in building scalable analytical tools. The position offers an exciting opportunity to influence strategy in a fast-paced environment, with a strong emphasis on cross-functional collaboration and technical analysis.

Qualifications

• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role.
• 3+ years of experience in Python or SQL.

Responsibilities

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value.
• Identify systemic engineering defects and drive comprehensive solutions.
• Deeply analyze end-user metrics to uncover growth opportunities.

Skills

Operations

Analytics

Python

SQL

Education

Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field

Tools

PowerBI

Looker

Tableau

Job description

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Sr. Operations Engineer in Bastrop, TX to lead initiatives enhancing customer experience for Starlink. This critical role requires a Bachelor's degree in a STEM field and over 5 years of experience in operations and analytics. Proficiency in Python and SQL is essential, along with skills in building scalable analytical tools. The position offers an exciting opportunity to influence strategy in a fast-paced environment, with a strong emphasis on cross-functional collaboration and technical analysis.