Customer Success Tech Specialist — Travel & Training Focus

Skyward; Nashville (TN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental coverage

Vision coverage

Life/AD&D insurance

Disability (short/long-term)

Employee Assistance Program

Paid holidays

Job summary

Skyward is seeking a Customer Success Technical Specialist to join our team in the United States. This role engages with customers to deliver training and solutions, going beyond typical support by offering proactive implementation planning and one-on-one collaboration.

Travel up to 25% is required, with average 40 travel days annually. A 2- or 4-year degree is considered, and strong Microsoft Office skills are essential. Starting salary is competitive and reflects hourly non-exempt status.

Qualifications

• Develop personalized implementation plans for new customers and contribute to ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Must be able to travel independently for business purposes. Travel requirements are 25% resulting in: Average of 40 travel days per calendar year.

Responsibilities

• Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Must be able to travel independently for business purposes. Travel requirements are 25% resulting in: Average of 40 travel days per calendar year.

Skills

Customer service

Communication

Travel readiness

Education

2- or 4-year degree

Tools

Microsoft Office

Job description

Skyward is seeking a Customer Success Technical Specialist to join our team in the United States. This role engages with customers to deliver training and solutions, going beyond typical support by offering proactive implementation planning and one-on-one collaboration.

Travel up to 25% is required, with average 40 travel days annually. A 2- or 4-year degree is considered, and strong Microsoft Office skills are essential. Starting salary is competitive and reflects hourly non-exempt status.