Travel-Ready Customer Success Tech Specialist

Skyward; Clifton (TX); Vor Ort; USD 46.000 - 51.000; Vollzeit

Benefits dieser Stelle

8.5 paid holidays

401(k) retirement plan with company/

Health, dental, and vision coverage

Company sponsored basic life/AD&D, and

Short-term and long-term disability

Employee Assistance Program

Zusammenfassung

Skyward is seeking a Customer Success Technical Specialist to join our team in Stevens Point, WI (corporate office). This role is not a typical call-center job; you will work one-on-one with customers, delivering training and solutions, and collaborating with the team to provide the best possible experience.

Responsibilities include developing implementation plans, delivering outstanding customer service, and traveling up to 25% for customer sites.

Qualifikationen

• Outstanding customer service skills and willingness to do what is necessary to ensure satisfaction.
• Ability to travel independently up to 25% annually (avg 40 days).
• Ready to work with customers through voice, email, and in-person meetings.

Aufgaben

• Develop personalized implementation plans for new customers.
• Provide training and solutions, ensuring best experience for Skyward customers.
• Consult with customers to gather information and evaluate software functionality.

Kenntnisse

Customer service

Travel readiness

Proficient with Microsoft Office

Ausbildung

Two-year degree

Four-year degree

Tools

Microsoft Office

Jobbeschreibung

Skyward is seeking a Customer Success Technical Specialist to join our team in Stevens Point, WI (corporate office). This role is not a typical call-center job; you will work one-on-one with customers, delivering training and solutions, and collaborating with the team to provide the best possible experience.

Responsibilities include developing implementation plans, delivering outstanding customer service, and traveling up to 25% for customer sites.