Customer Success Tech Specialist - K-12 Solutions

Skyward; Madison (WI); Hybrid; USD 46,000 - 51,000; Full time

Benefits offered by this job

401(k) retirement plan with company 0%

Paid time off

Health, dental, and vision coverage

Employee Assistance Program

Job summary

Skyward is seeking a Customer Success Technical Specialist to join our Stevens Point, WI team with possible remote opportunities in several states. You will train customers, create tailored implementation plans, and drive ongoing success for K-12 districts.

The role emphasizes high-level customer service, collaboration with teammates, and capability to travel up to 25% of time. A two- or four-year degree is welcomed, along with proficiency in Microsoft Office.

Qualifications

• Two- or four-year degree or equivalent experience.
• Willing to travel 25% (about 40 days per year).
• Able to drive up to six hours and may need overnight stays.
• Able to work well in both team and independent settings.

Responsibilities

• Serve as the front line to provide the best possible experience for Skyward customers.
• Develop personalized implementation plans for new customers and support current customers.
• Demonstrate outstanding customer service and strive for customer satisfaction with Skyward solutions.
• Consult with customers via voice, email, and in-person to gather information and evaluate software functionality.
• Design and implement solutions, set up systems, and recommend procedures.

Skills

Customer service

Travel readiness

Teamwork

Strong work ethic

Organizational skills

Communication skills

Education

Two- or four-year degree

Tools

Microsoft Office

Job description

Skyward is seeking a Customer Success Technical Specialist to join our Stevens Point, WI team with possible remote opportunities in several states. You will train customers, create tailored implementation plans, and drive ongoing success for K-12 districts.

The role emphasizes high-level customer service, collaboration with teammates, and capability to travel up to 25% of time. A two- or four-year degree is welcomed, along with proficiency in Microsoft Office.