K-12 Customer Success Tech Specialist — Remote/Hybrid

Skyward; Austin (TX); Hybrid; USD 46,000 - 51,000; Full time

Benefits offered by this job

Paid time off

8.5 paid holidays

401(k) plan with company match

Health, dental, and vision coverage

Life/AD&D and disability coverage

Employee Assistance Program

Job summary

Skyward is seeking a Customer Success Technical Specialist to join our team in Stevens Point, WI, with potential remote work in select states. You will guide customers through implementation, tailor training, and collaborate with teams to ensure Skyward solutions meet client needs.

The role emphasizes frontline customer support, proactive planning, and hands-on problem solving to help K-12 customers succeed with Skyward software.

Qualifications

• Must be able to travel independently for business purposes.
• Travel requirements are 25% resulting in about 40 travel days per year.
• Employee must be able to drive up to six hours while traveling to/from customer sites.
• Ability to work both in a team and solo environments.
• Dependable with strong organizational skills.
• Proficient in Microsoft Office.

Responsibilities

• Serve as the front line in our mission to provide the best possible experience for our customers.
• Develop personalized implementation plans for new customers and contribute to ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Design and formulate appropriate solutions, direct system set-up, and recommend procedures.

Skills

Willingness to travel

Teamwork

Independent work

Strong work ethic

Organizational skills

Education

Two- or four-year degree or equivalent

Tools

Microsoft Office

Job description

Skyward is seeking a Customer Success Technical Specialist to join our team in Stevens Point, WI, with potential remote work in select states. You will guide customers through implementation, tailor training, and collaborate with teams to ensure Skyward solutions meet client needs.

The role emphasizes frontline customer support, proactive planning, and hands-on problem solving to help K-12 customers succeed with Skyward software.