Customer Success & Support Intern – AI-Driven Ops

Harris Computer; United States; Remote; USD 30,000 - 34,000; Part time

Job summary

eScholar is seeking an exceptional Customer Support/Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. The role focuses on understanding products, assisting customers, and enhancing processes with data-driven insights.

The internship emphasizes SQL, BI tools (Power BI, Tableau), Python, and cloud experience (AWS/Azure), with exposure to AI-enabled productivity tools and incident management.

Qualifications

• Proficient in SQL and working with BI tools such as Power BI/Tableau.
• Experience with AWS or Azure cloud-hosted applications.
• Experience with Python and programming languages.
• Experience or interest in AI-enabled productivity tools and support operations.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Ability to create technical documentation.
• Some internship or experience in the education sector.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success to understand products and processes.
• Provide technical support and manage incidents through the incident management system.
• Identify opportunities to improve incident intake, tracking, reporting, and knowledge management.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting and productivity.
• Support customer success and account management activities, including materials and follow-ups.
• Participate in customer success planning, account reviews, adoption discussions, and cross-functional coordination.
• Gather end-user requirements for data pipelines, reporting, and operational improvements.
• Analyze source system data to identify data quality issues for ETL processing.

Skills

SQL

Power BI

Tableau

Python

AWS/Azure

AI tools

Version control

Technical documentation

Education sector internships

Education

BA/BS in CS or related field

Tools

SQL Server

PostgreSQL

Oracle

Job description

eScholar is seeking an exceptional Customer Support/Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. The role focuses on understanding products, assisting customers, and enhancing processes with data-driven insights.

The internship emphasizes SQL, BI tools (Power BI, Tableau), Python, and cloud experience (AWS/Azure), with exposure to AI-enabled productivity tools and incident management.