Customer Success & Support Intern - AI-Driven Ops

Harris Computer; Michigan; On-site; USD 30,000 - 34,000; Full time

Job summary

eScholar Customer Support is seeking an exceptional talent to join our Customer Support/ Customer Success Internship in Michigan. You will rotate across Customer Support, Product Management, and Customer Success to gain hands-on experience.

You will work closely with cross-functional teams, develop SQL and analytics skills (Power BI/Tableau), and explore AI-enabled tools to improve processes and customer outcomes.

Qualifications

• Proficiency in SQL and data analysis required.
• Experience with BI tools (Power BI/Tableau) and data visualization.
• Familiarity with Python or other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools and customer success processes.
• Experience with version control and basic testing.
• Exposure to SQL Server, PostgreSQL, or Oracle.
• Prior experience in the education sector via internships.

Responsibilities

• Work with Customer Support, Product Management, and Customer Success teams to learn eScholar products and processes.
• Provide technical support to customers and manage issues via incident management system.
• Identify ways to improve incident intake, tracking, and reporting in the system.
• Participate in testing and continuous improvement of support workflows and tools.
• Experiment with AI tools to improve reporting and team productivity.
• Support customer success activities: materials, follow-ups, engagement tracking, cross-functional coordination.
• Participate in customer success planning activities and account reviews.

Skills

Proficient in SQL

Strong analytical and problem-solving

Verbal and written communication

Collaborative and independent work

Attention to detail

Education

Pursuing BA/BS in CS or related field

Tools

AWS Quicksight

Microsoft Power BI

Tableau

Python

SQL Server

PostgreSQL

Oracle

Version control

Job description

eScholar Customer Support is seeking an exceptional talent to join our Customer Support/ Customer Success Internship in Michigan. You will rotate across Customer Support, Product Management, and Customer Success to gain hands-on experience.

You will work closely with cross-functional teams, develop SQL and analytics skills (Power BI/Tableau), and explore AI-enabled tools to improve processes and customer outcomes.