Customer Success Specialist (Temp) | PTO & 401(k)

Lose Design; Columbia (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional customer service, enhance relationships and manage enquiries. You will respond to customer calls, maintain databases, and participate in training. The ideal candidate will have excellent customer service skills, a high school diploma, and previous experience in a customer-facing role. This position offers competitive pay at $30.50 hourly, along with benefits like paid time off, a pension scheme, and a 401(k) contribution.

Qualifications

• Previous work in a customer-facing position.
• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.

Responsibilities

• Reply to incoming calls from customers.
• Refer to customer scripts for difficult situations.
• Ensure databases are kept up-to-date.
• Participate in team training and meetings.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional customer service, enhance relationships and manage enquiries. You will respond to customer calls, maintain databases, and participate in training. The ideal candidate will have excellent customer service skills, a high school diploma, and previous experience in a customer-facing role. This position offers competitive pay at $30.50 hourly, along with benefits like paid time off, a pension scheme, and a 401(k) contribution.