Customer Success Specialist (Temp) | PTO & 401(k)

Lose Design; Goose Creek (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative in Goose Creek, South Carolina. This role involves managing customer inquiries, updating customers on job progress, and maintaining customer satisfaction. The ideal candidate should have excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Benefits include competitive pay of $30.50 hourly, 25 days of holidays, a pension scheme, and paid time off.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Participate in team training/meetings to ensure policy and product knowledge are up to date.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative in Goose Creek, South Carolina. This role involves managing customer inquiries, updating customers on job progress, and maintaining customer satisfaction. The ideal candidate should have excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Benefits include competitive pay of $30.50 hourly, 25 days of holidays, a pension scheme, and paid time off.