Customer Success Specialist – Logistics & Inventory Support

Arcadia Cold Storage; Joshua (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia Cold Storage seeks a customer service professional at our Texas site to support daily order entry, inventory controls, and customer communications. You will work closely with Operations to resolve issues, run reports, and ensure timely handling of customer requests.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to manage multiple tasks with minimal supervision while contributing to a team environment and maintaining accurate records.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multi-task and prioritize workload.
• High level of attention to detail and accuracy.
• Willingness to follow procedures and company policies.
• Ability to work independently or as part of a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and timely.
• Generate customer reports per request.
• Verify inventory and notify customers of shortages.
• Coordinate with Operations on special customer requests.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized way.
• Perform other duties and special projects as needed.

Skills

Communication

Organizational skills

Multi-tasking

Attention to detail

Independent work

Teamwork

Education

High school diploma or GED

Job description

Arcadia Cold Storage seeks a customer service professional at our Texas site to support daily order entry, inventory controls, and customer communications. You will work closely with Operations to resolve issues, run reports, and ensure timely handling of customer requests.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to manage multiple tasks with minimal supervision while contributing to a team environment and maintaining accurate records.