Customer Success Advisor - Logistics & Inventory

Arcadia Cold Storage; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia Cold Storage seeks a Customer Service professional to support the assigned site in Fort Worth, TX. You will handle customer requests, order entry, daily reports, and collaborate with departments to ensure timely service.

Responsibilities include maintaining relationships, processing inventory holds/releases, and generating customer reports. Strong communication, organization, and accuracy are essential to succeed.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner
• Process hold/release of inventory
• Review receipts/outbounds for accuracy
• Invoice and verify accounts accurately and in a timely manner
• Generate customer reports per customer request as needed
• Verify inventory and notify customers of potential shortages
• Ensuring electronic transactions are not failing
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Communication

Organizational skills

Attention to detail

Time management

Teamwork

Education

High School Diploma or GED

Job description

Arcadia Cold Storage seeks a Customer Service professional to support the assigned site in Fort Worth, TX. You will handle customer requests, order entry, daily reports, and collaborate with departments to ensure timely service.

Responsibilities include maintaining relationships, processing inventory holds/releases, and generating customer reports. Strong communication, organization, and accuracy are essential to succeed.