Customer Service & Logistics Specialist

Arcadia Cold, LLC; Fort Worth (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Arcadia Cold, LLC in Fort Worth, TX is seeking a Customer Service associate to support site operations by handling customer inquiries, processing orders, and generating routine reports.

The role emphasizes timely communication, accuracy, and collaboration with all departments to ensure customer requests are fulfilled efficiently, with a strong focus on attention to detail and urgency.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to meet deadlines with a sense of urgency.

Responsibilities

• Develop and maintain customer relationships professionally.
• Process hold/release of inventory as needed.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and timely.
• Generate customer reports on request.
• Notify customers of potential shortages.
• Serve as first contact to resolve customer issues.
• Coordinate with Operations on special requests.
• Maintain and file documentation in an organized way.
• Perform other duties and special projects.

Skills

Verbal & written communication

Organizational skills

Multi-tasking

Attention to detail

Follow procedures

Teamwork

Education

High school diploma or GED

Job description

Arcadia Cold, LLC in Fort Worth, TX is seeking a Customer Service associate to support site operations by handling customer inquiries, processing orders, and generating routine reports.

The role emphasizes timely communication, accuracy, and collaboration with all departments to ensure customer requests are fulfilled efficiently, with a strong focus on attention to detail and urgency.