Customer Service & Inventory Specialist

Arcadia Cold Storage; Crowley (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Arcadia Cold Storage is seeking a dedicated Customer Service professional to support our site operations. You will handle customer inquiries, process orders, and collaborate with multiple departments to ensure timely fulfillment and accurate reporting.

Key responsibilities include maintaining customer relationships, processing inventory holds/releases, and generating client reports. Strong communication, organization, and attention to detail are essential in a fast-paced warehouse environment.

Qualifications

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies.
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner
• Process hold/release of inventory
• Review receipts/outbounds for accuracy
• Invoice and verify accounts accurately and in a timely manner
• Generate customer reports per customer request as needed
• Verify inventory and notify customers of potential shortages
• Ensuring electronic transactions are not failing
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Excellent verbal and written comms

Excellent organizational skills

Strong sense of urgency

Attention to detail

Follow instructions

Independent or team player

Education

High school diploma or GED

Job description

Arcadia Cold Storage is seeking a dedicated Customer Service professional to support our site operations. You will handle customer inquiries, process orders, and collaborate with multiple departments to ensure timely fulfillment and accurate reporting.

Key responsibilities include maintaining customer relationships, processing inventory holds/releases, and generating client reports. Strong communication, organization, and attention to detail are essential in a fast-paced warehouse environment.