Customer Service & Inventory Coordination Specialist

Arcadia Cold Storage; Kennedale (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia Cold Storage in Kennedale, TX is seeking a Customer Service professional to support the Arcadia site. You will handle order entry, respond to customer inquiries, generate reports, and coordinate with Operations to fulfill requests with accuracy and urgency.

Strong communication, organization, and attention to detail are essential. This role offers the opportunity to work closely with multiple departments and maintain thorough documentation to ensure exceptional customer service.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies.
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensuring electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Customer service

Order entry

Inventory coordination

Report generation

Communication

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma or GED

Job description

Arcadia Cold Storage in Kennedale, TX is seeking a Customer Service professional to support the Arcadia site. You will handle order entry, respond to customer inquiries, generate reports, and coordinate with Operations to fulfill requests with accuracy and urgency.

Strong communication, organization, and attention to detail are essential. This role offers the opportunity to work closely with multiple departments and maintain thorough documentation to ensure exceptional customer service.