Customer Success & Inventory Coordinator

Arcadia Cold Storage; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Arcadia Cold Storage in Arlington, TX is seeking a dedicated Customer Service professional to support our site. You will handle customer requests, enter orders, run daily reports, and work closely with Operations to ensure timely fulfillment.

The role emphasizes accurate data entry, strong communication, and the ability to multi-task in a fast-paced environment. You will maintain documentation, resolve issues, and contribute to overall customer satisfaction.

Qualifications

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensuring electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Customer service

Order entry

Effective communication

Data accuracy

Multitasking

Education

High school diploma or GED

Job description

Arcadia Cold Storage in Arlington, TX is seeking a dedicated Customer Service professional to support our site. You will handle customer requests, enter orders, run daily reports, and work closely with Operations to ensure timely fulfillment.

The role emphasizes accurate data entry, strong communication, and the ability to multi-task in a fast-paced environment. You will maintain documentation, resolve issues, and contribute to overall customer satisfaction.