Customer Service & Order Support Specialist

Arcadia Cold Storage; Burleson (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Arcadia Cold Storage in Burleson, TX is seeking a Customer Service representative for our site. You will handle customer requests, enter orders, run daily reports, and collaborate with Operations to ensure timely processing.

This role requires excellent communication, strong organizational skills, and the ability to multi‑task and meet deadlines while delivering reliable service to customers and colleagues.

Qualifications

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensuring electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Verbal and written communication

Organizational skills

Multi-tasking

Attention to detail

Urgency and deadline adherence

Independent or team work

Ability to follow instructions

Education

High school diploma or GED

Job description

Arcadia Cold Storage in Burleson, TX is seeking a Customer Service representative for our site. You will handle customer requests, enter orders, run daily reports, and collaborate with Operations to ensure timely processing.

This role requires excellent communication, strong organizational skills, and the ability to multi‑task and meet deadlines while delivering reliable service to customers and colleagues.