Customer Service & Order Support Specialist

Arcadia Cold, LLC; Burleson (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Arcadia Cold Storage and Logistics seeks a Customer Service professional to support the site, handling orders, invoicing, reporting, and cross-department collaboration. You will build strong customer relationships and ensure timely responses to requests.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment. On-site position with standard full-time hours.

Qualifications

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensuring electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Communication skills

Organizational skills

Attention to detail

Team player

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Arcadia Cold Storage and Logistics seeks a Customer Service professional to support the site, handling orders, invoicing, reporting, and cross-department collaboration. You will build strong customer relationships and ensure timely responses to requests.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment. On-site position with standard full-time hours.