Customer Service Specialist, Cold Storage & Logistics

Arcadia Cold Storage; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia Cold Storage in Jacksonville, FL is seeking a dedicated Customer Service professional to support the site’s daily operations. You will handle order entry, respond to inquiries, and work closely with Operations to fulfill customer requests.

The role emphasizes building professional relationships, accurate inventory processing, and timely reporting. You will serve as the first point of contact for customers and contribute to a streamlined, error-free workflow.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multi-task.
• Ability to meet deadlines with a sense of urgency.
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensuring electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Excellent communication

Organizational skills

Multi-tasking

Attention to detail

Sense of urgency

Education

High school diploma or GED

Job description

Arcadia Cold Storage in Jacksonville, FL is seeking a dedicated Customer Service professional to support the site’s daily operations. You will handle order entry, respond to inquiries, and work closely with Operations to fulfill customer requests.

The role emphasizes building professional relationships, accurate inventory processing, and timely reporting. You will serve as the first point of contact for customers and contribute to a streamlined, error-free workflow.