Customer Success Specialist - High-Volume Support & Upsell

Modern Pest Services; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Modern Pest Services is seeking a dedicated customer service representative to assist in addressing inquiries and troubleshooting issues. The role includes managing customer relationships through various platforms and ensuring satisfaction by de-escalating concerns effectively.

The ideal candidate will have previous experience in customer service, particularly in pest control, and possess strong communication and multitasking skills. This position supports both inbound calls and appointment scheduling, ensuring all customer accounts are managed professionally.

Qualifications

• Must have strong written and verbal communication skills.
• Experience handling high volume customer calls.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Provide accurate answers to customer inquiries and concerns.
• Schedule customer appointments and manage service-related matters.
• Assist in troubleshooting product issues.

Skills

Strong communication skills

Active listening

Interpersonal skills

Problem-Solving

Time management

Comfortable in fast-paced environments

Education

Previous customer service experience

Pest control customer service experience

Tools

Office 365

PestPac

Job description

Modern Pest Services is seeking a dedicated customer service representative to assist in addressing inquiries and troubleshooting issues. The role includes managing customer relationships through various platforms and ensuring satisfaction by de-escalating concerns effectively.

The ideal candidate will have previous experience in customer service, particularly in pest control, and possess strong communication and multitasking skills. This position supports both inbound calls and appointment scheduling, ensuring all customer accounts are managed professionally.