Remote Customer Care Specialist, Pest Control

Green Lawn Fertilizing/Green Pest Solutions; West Goshen Township (PA); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Health benefits

401(k) with company match

Paid training

Leadership development program

Job summary

Green Pest Solutions is seeking a Customer Service Representative to be the friendly, knowledgeable voice for our customers. You will handle inbound and outbound calls, resolve issues, and support field technicians in a fast-paced, team-focused environment.

The role requires 3+ years in customer service or call center work, proficiency with Microsoft Office, and excellent communication skills. Remote work flexibility is available with occasional travel to HQ in West Chester, PA.

Qualifications

• 3+ years of experience in customer service or call center role.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Excellent written and verbal communication skills, including professional grammar and tone.

Responsibilities

• Answer and make up to 100+ phone calls per day, assisting customers with service questions, scheduling, and follow-ups.
• Deliver 5-star customer service across phone, email, and other communication channels.
• Manage data entry, account updates, service requests, and cancellations in our customer management system.
• Create and review Excel-based reports and service logs.
• Provide support to field technicians by managing dispatch, scheduling, and customer updates.
• Participate in team meetings and contribute to process improvements.
• Maintain professionalism and empathy during customer interactions.

Skills

Customer service

Tools

Microsoft Office

Job description

Green Pest Solutions is seeking a Customer Service Representative to be the friendly, knowledgeable voice for our customers. You will handle inbound and outbound calls, resolve issues, and support field technicians in a fast-paced, team-focused environment.

The role requires 3+ years in customer service or call center work, proficiency with Microsoft Office, and excellent communication skills. Remote work flexibility is available with occasional travel to HQ in West Chester, PA.