Construction Client Experience Specialist

Modern Pest Services; Matthews (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Modern Pest Services in Matthews, NC, is seeking a dedicated Customer Service Representative to manage a high volume of customer communications. Responsibilities include handling incoming calls and emails, creating location accounts, and scheduling service appointments.

The ideal candidate will demonstrate exceptional organizational and communication skills, alongside strong problem-solving abilities. The role requires a detail-oriented individual who can efficiently record customer interactions and service orders to ensure customer satisfaction.

Qualifications

• Excellent phone interaction skills and active listening.
• Superb accuracy and attention to detail.
• Ability to collaborate with other departments.

Responsibilities

• Manage customer communications through calls, emails, and online.
• Create location accounts and complete information.
• Organize and schedule service appointments.

Skills

Excellent phone interaction skills

Exceptional organizational skills

Outstanding verbal and written communication skills

Excellent keyboard and data entry skills

Strong problem-solving skills

Ability to learn customer service software

Positive outgoing team player

Job description

Modern Pest Services in Matthews, NC, is seeking a dedicated Customer Service Representative to manage a high volume of customer communications. Responsibilities include handling incoming calls and emails, creating location accounts, and scheduling service appointments.

The ideal candidate will demonstrate exceptional organizational and communication skills, alongside strong problem-solving abilities. The role requires a detail-oriented individual who can efficiently record customer interactions and service orders to ensure customer satisfaction.