Customer Service & Scheduling Specialist — Growth Opportunities

Pest Management Systems, Inc.; Greensboro (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Supplemental insurance benefits

Company-paid life insurance ($25,000)

Company-paid short-term disability

Paid time off

Paid holidays

401(k) with company match

Paid training and professional develop

Opportunities for growth

Supportive team environment

Job summary

Pest Management Systems, Inc. is seeking a Customer Service Representative to serve as the first point of contact for customers, schedule pest control services, answer questions, resolve concerns, and ensure a positive experience.

You will maintain records and support technicians, sales teams, and other departments to drive satisfaction. The role emphasizes strong communication, organization, and attention to detail in a fast-paced office environment, with opportunities for growth and

Qualifications

• High school diploma or equivalent.
• Previous customer service, administrative, call center, or office experience preferred.
• Excellent verbal, written, and telephone communication skills.
• Strong customer service and relationship-building abilities.
• Strong organizational and time management skills.
• Attention to detail and commitment to accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with computers, email, data entry, and office software.
• Ability to work independently and as part of a team.
• Dependable attendance and strong work ethic.

Responsibilities

• Answer incoming customer calls and provide professional, friendly service.
• Schedule pest control and related services using company scheduling systems.
• Assist customers with service questions, account updates, and appointment requests.
• Enter and maintain accurate customer information and service records.
• Communicate scheduling changes and customer needs with technicians and sales representatives.
• Prepare contracts, service agreements, and customer documentation.
• Process customer payments and maintain accurate records.
• Assist with customer communications, renewals, reminders, and follow-up activities.
• Support customer retention efforts by providing exceptional service.
• Work collaboratively with all departments to support customer satisfaction and operational success.

Skills

Verbal communication

Written communication

Telephone communication

Customer service

Relationship-building

Organization

Time management

Attention to detail

Multitasking

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

Pest Management Systems, Inc. is seeking a Customer Service Representative to serve as the first point of contact for customers, schedule pest control services, answer questions, resolve concerns, and ensure a positive experience.

You will maintain records and support technicians, sales teams, and other departments to drive satisfaction. The role emphasizes strong communication, organization, and attention to detail in a fast-paced office environment, with opportunities for growth and