Customer Success Specialist - Growth, Benefits & Impact

Orkin; Florida; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity leave

Life insurance

401(k) with match

Stock purchase plan

Paid vacation

Holidays

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarships

Training program

Job summary

Orkin in Florida is seeking a Customer Service Specialist to deliver the best in pests service with a customer-first mindset. You’ll field calls, schedule visits, and coordinate routes to optimize efficiency while upholding privacy and accuracy.

This role emphasizes empathy, reliability, and teamwork in a fast-paced environment. We offer competitive pay, medical/dental/vision coverage, a 401(k) with company match, paid time off, tuition assistance, and training to grow your career with a stable

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate needs using active listening.
• Maintain customer database with accurate information and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Communication

Microsoft Office

Computer skills

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

None

Job description

Orkin in Florida is seeking a Customer Service Specialist to deliver the best in pests service with a customer-first mindset. You’ll field calls, schedule visits, and coordinate routes to optimize efficiency while upholding privacy and accuracy.

This role emphasizes empathy, reliability, and teamwork in a fast-paced environment. We offer competitive pay, medical/dental/vision coverage, a 401(k) with company match, paid time off, tuition assistance, and training to grow your career with a stable