Customer Care Specialist - Training & Growth

Industrial Fumigant Company; Beaumont (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) with match

Paid time off

Tuition reimbursement

Employee discounts

Training program

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-tier pest control service. You’ll field calls, schedule visits, and maintain efficient routes while prioritizing accuracy and empathy. The role emphasizes teamwork, integrity, and a service mindset in a fast-paced environment.

Benefits include comprehensive medical/dental/vision coverage, a 401(k) with company match, and paid time off, with opportunities for growth within a national leader in pest control.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments to minimize drive time and propose alternative routes.
• Identify the customer’s concern through listening and questioning.
• Maintain accurate customer information in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Communication

Computer skills

Sales experience

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist to deliver top-tier pest control service. You’ll field calls, schedule visits, and maintain efficient routes while prioritizing accuracy and empathy. The role emphasizes teamwork, integrity, and a service mindset in a fast-paced environment.

Benefits include comprehensive medical/dental/vision coverage, a 401(k) with company match, and paid time off, with opportunities for growth within a national leader in pest control.