Customer Service Specialist — Growth & Impact

HomeTeam Pest Defense; Pittsfield (MA); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Volunteer opportunities

Training program

Résumé du poste

Orkin is seeking a Customer Service Specialist to deliver the best in pests experience. You’ll field requests, schedule service visits, and maintain efficient routes while upholding empathy and integrity to ensure customer satisfaction.

No industry experience is required thanks to Orkin’s award-winning training program. You’ll gain tools to succeed, with comprehensive medical, dental and vision coverage, a 401(k) plan with company match, paid time off, and opportunities to volunteer.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Responsabilités

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Connaissances

Customer service

Communication

Microsoft Office

Computer skills

Time management

Formation

High School Diploma

Outils

Windows OS

Web-based systems

Description du poste

Orkin is seeking a Customer Service Specialist to deliver the best in pests experience. You’ll field requests, schedule service visits, and maintain efficient routes while upholding empathy and integrity to ensure customer satisfaction.

No industry experience is required thanks to Orkin’s award-winning training program. You’ll gain tools to succeed, with comprehensive medical, dental and vision coverage, a 401(k) plan with company match, paid time off, and opportunities to volunteer.