Customer Experience Specialist - Growth & Service Impact

Crane Pest Control Inc.; Pittsfield (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid time off

Tuition reimbursement

Dependent scholarships

Industry-leading training

Job summary

Orkin is seeking a Customer Service Specialist to join our team. You will be a Subject Matter Expert, handling incoming calls, scheduling service visits and coordinating routes to ensure top‑tier pest management service for customers.

No industry experience is required—our award-winning training will help you succeed. We offer comprehensive benefits (medical, dental, vision), a 401(k) match, paid time off, tuition reimbursement, and opportunities for career growth within a nation‑leading service

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• We will consider for employment all qualified applicants in a manner consistent with state and local laws.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and recommend alternative routes.
• Identify customer concerns and evaluate their needs.
• Maintain accurate customer information and payment details in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and uphold privacy standards.

Skills

Excellent communication

Interpersonal skills

Time management

Organizational skills

Customer service

Sales understanding

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to join our team. You will be a Subject Matter Expert, handling incoming calls, scheduling service visits and coordinating routes to ensure top‑tier pest management service for customers.

No industry experience is required—our award-winning training will help you succeed. We offer comprehensive benefits (medical, dental, vision), a 401(k) match, paid time off, tuition reimbursement, and opportunities for career growth within a nation‑leading service