Pest Control Customer Care Specialist

Clark Pest Control; Saint Petersburg (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Paid vacation, holidays and sick leave

Tuition reimbursement

Employee discounts

Volunteer opportunities

Job summary

Orkin is seeking a Customer Service Specialist in Florida to deliver top-tier service, schedule visits, and optimize routes for technicians. You will work within a team to maintain accuracy, integrity, and customer satisfaction while supporting branch growth.

The role emphasizes empathy, strong communication, and a service mindset, with comprehensive benefits and opportunities to contribute to community initiatives within a growing pest management leader.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Skills

Customer Service

Sales experience

Interpersonal skills

Microsoft Office

Attention to detail

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist in Florida to deliver top-tier service, schedule visits, and optimize routes for technicians. You will work within a team to maintain accuracy, integrity, and customer satisfaction while supporting branch growth.

The role emphasizes empathy, strong communication, and a service mindset, with comprehensive benefits and opportunities to contribute to community initiatives within a growing pest management leader.